Ensuring the satisfaction of our passengers is our number one priority. We work tirelessly with the transport companies and our partners in the local authorities, city and local bus services to develop and improve the level of quality of public transport offered in Vorarlberg.
To this end, we have defined a set of quality standards that serve as an important starting point for cooperation within the Vorarlberg Transport Association. These standards are reviewed regularly during comprehensive quality audits. In addition to this commitment to quality by the Vorarlberg Transport Association, our passengers also enjoy other rights.
Check out the website for general information about passenger rights.
Independent Agency for Passenger Rights (apf)
Passengers who disagree with a decision made by the company can contact the Agency for Passenger Rights in Austria. Please submit your complaint using the form available at https://en.apf.gv.at/.
Documents can also be sent by post if you cannot submit them electronically:
Agency for Passenger Rights
Fachbereich Bahn/Bus
Linke Wienzeile 4/1/6
1060 Vienna
When transporting several hundred thousand passengers every day, there may unfortunately be isolated cases that give rise to a complaint. We see this an opportunity to improve our service and thus believe it is important to hear the criticism, suggestions and wishes of our passengers.
If you want to make a complaint or a suggestion, please use our contact form or contact:
Verkehrsverbund Vorarlberg GmbH
Bahnhofstraße 40
6800 Feldkirch
T +43 (0)5522 839 51