We collect, process and use personal data and CCTV footage in order to fulfil our mandate as well as for your safety and security. We take protecting your privacy and personal data very seriously, which is why we comply with the applicable privacy regulations when processing data, in particular the EU General Data Protection Regulation and the Austrian Data Protection Act.
The contents of this website:
- Personal data
- Your rights
- Disclosure of personal data to third parties
- Google Analytics
- Chatbot
- Questions, comments, revocation
- Public body within the meaning of the GDPR
- Final remarks
- Video surveillance (CCTV)
The privacy policy applies to Verkehrsverbund Vorarlberg GmbH and its processors.
Personal data
Personal data includes information such as your name, address, telephone number and email address. It does not include data that cannot be directly linked to an individual person.
If, when purchasing a ticket, information relating to your physical/mental health or financial circumstances is transmitted to Verkehrsverbund Vorarlberg GmbH in order to take advantage of special offers, you hereby grant Verkehrsverbund Vorarlberg GmbH your express consent to process said data.
The data will be erased after the legal, statutory or contractual retention periods have expired. Data that does not need to be retained for legal or contractual reasons will be deleted once the stated purpose for which it was collected no longer applies. This applies in particular to data you send us via channels such as a contact form.
Your rights
You can request information about the data about you stored by Verkehrsverbund Vorarlberg GmbH free of charge at any time. You may also exercise your right to rectify incorrect data and revoke your consent to data processing.
It may not be possible to fully erase your data for legal reasons, such as the need to keep accounting records for a legally defined period. In such cases, we can only erase the data once these retention periods have expired.
If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in any other way, you can complain to the supervisory authority. In Austria, this is the data protection authority.
Disclosure of personal data to third parties
Our customers are served both by our own sales points (mobile points) and by sales points run by regional municipal associations/city buses. For the purpose of contract processing, the personal data stored by VVV will therefore also be made available to Landbus Unterland GmbH, Stadtwerke Bregenz GmbH, Regionalentwicklung Bregenzerwald, Stadtwerke Feldkirch and the partners responsible for renewal letters, printing and dispatching the ticket, and will be processed by them. All external service providers are also bound by the legal provisions.
Data will not generally be transmitted to other institutions, including state ones. However, should this happen in individual cases, it is solely for the purpose of safeguarding claims or to comply with applicable regulations.
When (voluntarily) choosing an add-on to the VMOBIL Klimaticket (called ‘mobility modules’), customer data are passed on to the relevant partner and processed by them. If the CARUSO Car-Sharing module is selected, the data are transmitted to Caruso Car Sharing eGen, Färbergasse 17b, 6850 Dornbirn; if the VMOBIL Radbox module is selected, the data are transmitted to Kienzler Stadtmobiliar GmbH, Vorlandstraße 5, D-77756 Hausach. Information on data processing and storage by partners or providers can be found in the relevant privacy policies of the partners or providers. If a partner processes your data on our behalf, we also ensure that privacy within the meaning of this policy is guaranteed by the partner. No data is stored or transmitted to infrastructure outside the EU.
Google Analytics
(only relevant for visitors to the website www.vmobil.at)
This website may use of Google Analytics, a website analysis service provided by Google Inc. (“Google”). Google Analytics relies on cookies. These are text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymisation on this website, your IP address will be truncated by Google in advance within Member States of the European Union or in other Contracting States to the Agreement on the European Economic Area. Only in exceptional cases shall the full IP address be sent to a Google server in the USA to be truncated there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.
No connection shall be established between the IP address sent by your browser within the scope of Google Analytics and any other Google data. You can prevent the storage of cookies by making corresponding changes to your browser settings; however, please note that in this case you may not be able to use all functions of this website to the full extent. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of these data by Google by downloading and installing the browser plug-in available via the link below. The current link is https://tools.google.com/dlpage/gaoptout?hl=en.
Further information on terms of use and privacy can be found at https://marketingplatform.google.com/about/analytics/terms/de/ or at http://www.google.de/intl/de/policies/. We would like to point out that, on our website, Google Analytics has been extended to include the code “gat._anonymizeIp();” to ensure that IP addresses are collected anonymously (IP masking).
Chatbot (essential cookies)
(only relevant for visitors to the website www.vmobil.at)
This website uses a chatbot solution from Onlim GmbH, Michael-Gaismair-Straße 13, 6410 Telfs, to improve our service and to be able to respond to your enquiries around the clock in a targeted manner. To this end, the data you enter (such as your first and last name, email address and enquiry text) will be collected and transmitted directly to Onlim to ensure the proper functioning of the system and to respond to enquiries. The data are processed on the basis of (pre-)contractual measures (point b of Art. 6(1) GDPR) and consent (point a of Art. 6(1) GDPR) and exclusively for your enquiries.
Your data will be stored for 60 days to optimise processing. Once this time has passed, the data will be erased automatically. Furthermore, the conversation can be terminated and data erased at any time during a chat by inputting the following text into the chatbot window: “I would like to delete my entries” (Ich möchte meine Eingaben löschen) or via the cogwheel symbol “Request erasure of entries” (Löschen der Angaben beantragen). For more information, please visit https://onlim.com/datenschutzerklaerung/.
Questions, comments, revocation
Please send your request for revocation in writing to Verkehrsverbund Vorarlberg GmbH, Bahnhofstraße 40, 6800 Feldkirch, or by email to datenschutz@vmobil.at.
If you have any further questions about privacy at Verkehrsverbund Vorarlberg, please contact our data protection officer by email: datenschutz@vmobil.at.
Public body within the meaning of the GDPR
Verkehrsverbund Vorarlberg GmbH considers itself a public body in accordance with the General Data Protection Regulation (GDPR), as it is a public-law institution
a) established for the specific purpose of providing public transport services in the public interest that are not of a commercial nature. In accordance with the Public and Regional Transport Act (ÖPNRV-G), Verkehrsverbund Vorarlberg GmbH also has a statutory mandate to perform the tasks assigned to it by the Province of Vorarlberg (sections 17 and 18 ÖPNRV-G).
b) with a legal personality as a legal entity (GmbH).
c) that is wholly owned by the Province of Vorarlberg as the sole shareholder of the association and is predominantly financed and managed by local authorities.
Final remarks
To protect your data, Verkehrsverbund Vorarlberg GmbH has implemented technical and organisational data security measures that are regularly reviewed and adapted to technological progress. However, it should be noted that, due to the technical nature of the internet, it cannot be ruled out that the provisions on privacy and data security might not be observed by other persons or organisations whose actions are not within the sphere of responsibility of Verkehrsverbund Vorarlberg GmbH.
As it may become necessary to amend this privacy policy from time to time to reflect changes in the law or internal company processes (and for which we reserve the corresponding right), you are requested to read this privacy policy regularly for any changes.
Version 1.2 dated 28.04.2025
Video surveillance (CCTV)
Our buses are equipped with CCTV to protect vehicles and passengers from vandalism and criminal behaviour. We take protecting this data and your privacy very seriously. Here you can find out more about video surveillance and how we handle the data.